Enabling Digital Transportation
Pinnacle in Transportation
The transport industry being driven to focus upon modernisation and delivering a seamless user experience.
Significant investments are being made in state government IT budgets to support the innovation, transformation, integration and adoption of digital transportation solutions and services. With disruptive, industry leading intelligent AI solutions, Pinnacle deliver on the promise of digital transportation projects across the transport industry, including MaaS, virtual and card ticketing and multi-modal service integrations.
In working with Pinnacle, you engage proven international transportation experience. We shorten the lifecycle of digital transformation through Consulting, IT Project Delivery and Business User Services. Expect a quality outcome, strong mitigation of risk and leading-edge customised AI.
With Pinnacle, our clients realise lower budgets, reduced effort and collapsed timeframes for state transportation, IT and business departments.
Pinnacle consultancy and services partner with transport client IT teams to enable their digital modernisation journey.
In collaboration, we enable CTO’s, IT and business teams to directly address the challenges of delivering IT change, whilst minimising the impact and risks on production, and outages to end customers.

Pinnacle is an Australian headquartered company servicing APAC, UK and USA. Our proven International consulting, advisory, delivery and services track record has been attained across the UK, Europe and the USA. Our international team encompasses significant seniority and over 30 years experience across the relevant digital transformation disciplines.
The Pinnacle project delivery experience includes the implementation, migration, upgrade, and support of complex integrated transportation systems including, but not limited to:
- Automated fare collection systems, smart ticketing, device, and field trials;
- Solution design, engineering assurance and validation of user experience of interface systems;
- Extensive detailed technical knowledge around implementing and verifying open payments processing for all combinations profile types, concessions, and tariffs within a large-scale public transport environment;
- Integration and end to end process validation of back office systems, including integration of centralised systems and account-based, finance and payment processing across many industries with systems such as SAP and Oracle platforms.
Industry Awards
Pinnacle has received 5 Industry recognition awards within the last 5 years.
2017
2017
2018
2019
2019
2021
2021
Why Pinnacle?
Pinnacle is a specialist provider of Digital Business Assurance Services that enable companies to mitigate risk, accelerate IT and business change through supporting their teams with advisory, thought leadership, applied automation innovation, with exceptional capability and experience.
We have proven international client track record, a global network of industry thought leaders, and specialist capability that is enabled via our innovation and Research & Development AI & Machine Learning automation platforms.
What We Do
How We Work With Transport Clients
How are we different?

Significant International Experience
Pinnacle consultants and associates are senior thought leaders within the industry.
- Business consulting and transformation
- Specialist industry expertise
- Improve agile work practices and capabilities
- Successfully enabling intelligent automation within business teams.

Applied Innovation not Technical Complexity
Pinnacle is highly skilled in enabling clients to improve agility and efficiency by supporting and driving collaboration between non technical business teams and agile IT teams.
By applying innovation, embedding AI intelligent automation into business teams, we reduce manual repetitive activities, increase department throughput and save time by removing the burden of business teams working in environments that are technically challenging.

Improve Team Skills & Capabilities
Pinnacle’s consultancy teams work with clients to define improvement and transformation roadmaps that improve internal skills and capabilities.
We focus on improving agile business team collaboration and effectiveness. We transform the way that non technical business teams improve their effectiveness when working within Agile and DevOps IT projects.

Improved Business Effectiveness
Working with company business teams, we define capability gaps, provide support, coaching, training and enable teams with access to skills covering a wide range of Agile roles.
Our experienced consulting teams help companies to overcome the challenges applying automation into business teams, working processes to improve the business efficiency, savings, scalability and throughput.
Pinnacle Transportation Clients

Chief Technology Officer
IT Project Teams


Business Teams
Outcomes, Benefits and Savings for Transportation Customers

CTO and Leadership Team
Engagement, service and commercial outcomes, benefits and savings for CTO’s and senior leadership teams are often structured to enable the organisation to align and achieve the overall strategic direction:
- Enable improved quality and delivery maturity levels improving quality delivery outcomes and a reduction of production issues within IT
- Enable improvement or adoption of agile or DevOps to reduce time to production project lead times
- Increase the adoption of a smart automation strategy to drive savings in manual effort and year on year cost savings

IT Project Team
Engagement, service and commercial outcomes for IT project teams, tend to be focused around given “delivery” outcomes, benefits and savings these may include:
- Effort and project delivery duration savings
- Improved coverage and risk mitigation
- Automation of given systems and technologies
- Creation and execution of test work packages
- Reduction of defect leakage from UAT through to production

Business Team
Engagement, service and commercial outcomes, benefits and savings for business units and their team, often focus on:
- Enabling the team to introduce smart automation to reduce the time and effort on mundane repeatable activities
- Improve their current interaction, communication and visibility from their engagements with IT
- Enable improvement and ongoing validation of their production systems
- Enable smart ways to reduce the time demanded of business teams to support continuous programs of IT change
Our Industry Accelerators
Pinnacle has a wealth of accelerators that have been created to enable a long and established track record of successful client delivery services. These include:

Consulting and Advisory
Pinnacle’s inSight capability offers experienced consultants, focused accelerators, frameworks, structured workshops, methodologies and hybrid best of breed industry solutions to enable companies to improve their IT delivery maturity, capability, skills and effectiveness.

Delivery Services
Pinnacle’s Industry Centres of Competency has teams focused upon building industry experience, and delivering client services, accelerators, frameworks and delivery KIT Bag assets. This improves delivery consistency, reduces learning curves and reduces time and effort in project delivery.

Intelligent Automation
Pinnacle has a conducted machine learning and has automated capability and accelerators available “Out of the Box” for a range of industry transportation technologies, and back office systems.
Our Industry Innovations
Pinnacle continues to work in collaboration and partnership with our customers and industry partners today to ensure that we can leverage industry leading next generation innovation and solutions that deliver significant value, benefit and savings to our customers transportation modernisation programs.

Automating Transportation Systems
Pinnacle’s automation capability does not stop with testing of applications and business processes. We work with transportation clients to significantly improve scale, throughput and reduce time and effort within business acceptance of IT change.

Payments
Pinnacle’s automation capabilities in smart ticketing enable the testing and validation of daily full peak transactions levels. Our AI automation platform automatically create tests, expected results, execute test, validate results and creates defects. We also automate creation of test data and use smart obfuscation of personal information.

Field Trials
Pinnacle’s has a range of solutions and service capabilities that are designed and focused upon validating the end user experience within the filed prior to deployment to the public.
Solutions include the automated validation of smart ticketing devices, personal mobile devices along with validation network coverage.
Pinnacle's Intelligent AI & ML Automation Product Suite

AI automation applied for business process automation

AI automation for agile business user acceptance

AI automation for IT project development & testing

AI automation of customer card payment data obfuscation

Centralised management platform for requirements, testing, defects and reporting
Our Agile and DevOps Delivery Frameworks
Understanding and de-risking the complex challenges of transportation in a quality outcomes at speed in the Agile and DevOps world…

Satisfaction
- Quality Outcome is front-and-centre of system Engineering Assurance
- Great end user experience leads to a positive uptake of transport services
- Acceptance Driven assurance methodology drives alignment, efficient and pragmatic user sign off
- Applied innovation, tools platforms and techniques to ensure a great end-user experience
Prevention
- Quality “BUILT IN” (QBI) System Engineering Assurance Processes
- Coverage and industry best practices ensure quality issues are found early and production issues mitigated
- Detect issues quickly and as early as possible
- Collaborative Triage & root cause analysis targets continuous improvement
Efficiency
- Apply leading innovation and technologies including test automation
- RIGHT first time
- Maximise reuse – use of accelerators, delivery assets, templates, kitbags, information, data and experience
Eco-System
- Partnership in Transportation and Ticketing Capability & Expertise:
- Access to industry thought leaders
- Industry leading Cloud-enabled delivery platform with international vendor and open source engineering assurance tools
- Automation solutions that support any technology and true end to end process automation capability
De-Risk
- Identify & prioritise RISK
- Quality Assurance and Risk Based Testing Frameworks
- Ensure Robust Coverage and Condition Analysis
- Automation to Mitigate Risk from early and continuous validation and verification of assurance demands
- Access to and leveraging industry expertise and career professionals