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Software Vendors

Partnering in Software Services

The software industry is changing at a rate never seen within the last 30 years. 

With rapid changes in technology, integration and the customer delivery landscape, Software Companies are struggling to keep up with their client demands along with managing the development of their own products and innovations.  Software Companies and end customers alike are being driven to focus upon modernisation, complex integration and the deliver of a great user experience.

Pinnacle supports, and enables Software Companies along with their end customers to deliver on the promise collaborative, efficient and scalable delivery of change that is focused upon Digital Business Assurance outcomes.

In working with Pinnacle, you engage proven international experience. We provide the innovation, accelerators and frameworks that shorten the lifecycle of implementation, migration and upgrade and we create a virtual scale that reduces time, effort and cost.  We enables software companies to manage change and risk within their own products and to all their customers variations.

What Pinnacle Do

INsight Consultancy & Advisory Services

Pinnacle’s consultancy and advisory teams are the industries leading experts with real world experience both locally and international.  We support clients within Software Services via structured workshops, assessment and reviews to define strategy and improvement for managing Software development and quality at scale.  Our advisory teams then support, coach and enable the successful implementation and delivery of the new working practices to ensure its success and continued improvement.

Systems Engineering Assurance Services

 Pinnacle’s career professionals leverage our extensive project and service experience of Software implementation, migration, integration and upgrades. They use our libraries of Accelerators and Frameworks to improve reduce delivery and user acceptance effort and durations. Our teams enable your teams and end customers to collaborate and mitigate the risk of complex change.

Automation and Cloud Delivery Platforms

Pinnacle enables your teams, and end clients to meet their and improve their implementation, migration and ongoing upgrade and integration demands. We reduce the effort, duration and costs associated with the delivery of IT and Business change. Pinnacle is a recognised international leader of automation solutions and service platforms.  AWS and AZURE Australia are used to provide access to both Pinnacle leading AI automation scalable platforms and BOTS, along with a wide range of international vendor and open source products. 

How We Work with YOU

Customer Focused

We are acutely aware and driven to solution and align our solutions to enable customer requirements including their IT and business user teams so that our solutions are effective across the IT delivery lifecycle. We accelerate and improve quality outcomes of end acceptance of Software Vendor solutions.

Improved Collaboration

 Our Software Vendor clients excel when we enable their teams with our expertise, where we create and shared outcomes, removing all technical blockers that exist between IT and business teams.

Industry Focused Innovation Capability Centres

 Our teams are local onsite, or locally available within Australia via our capability centres. We also scale as needed using offshore or cross train to enable your teams. Our cloud delivery platforms enable our teams to service you via modern scalable agile & DevOps working models.

Pinnacle Offerings and Services

Partnership in Internal Development Services

Industry leading AI automation services to support Software Vendors internal product
development and support services.

Automated testing services for all base versions of Software Service Clients products.

Baseline, validate new feature and product changes and regression test within hours.

Automated impact analysis, validation and testing of client specific delta builds within hours.

Trusted in End Customer Project Delivery

  • Accelerate and improve quality outcomes of new end client project implementation and integration of Software Vendor solutions .
  • Accelerate and improve quality outcome of End Client Migration from existing legacy systems to Software Vendor solutions.
  • Improve end client Acceptance and UX of Software Vendor solutions and services.
  • Improve effectiveness of project change, ongoing support and maintenance services for new and existing end clients.
  • Enables Software Vendors to deliver more new client implementations through partnership with Pinnacle.

Scalable Support and Maintenance Services

End to End, BP Automation and Testing Services to end customers.

Industry leading AI automation services to support end customers testing projects with Software Vendors and integrated system changes.

Automated testing and regression testing services for all BAU and support enhancement pack changes.

Our Innovations

Industry and Software Vendor Specific Development of Pinnacle AI Automation Platforms

To support industry standards, clients challenges, any technologies or industry messaging standard.

No Technical Code

We have non technical business SME’s creating and maintaining their own automated processes and assets. This is only achievable through the low maintenance natural language scripts.

AI Automation for User Acceptance

Radically improving the User Acceptance and UX of IT change via the use of AI automation to remove the time and effort of business users to support IT projects.

AI Automation Enabling Your Teams

Pinnacle is able to offer Platform as a Service to enable and scale your teams with AI automation. We radically increase your teams throughput and capacity with the use of our AI automation and virtual workers.

Automation of ANY Technology

Automation of any system or technology, with low maintenance and no code. No technical coding means improved team collaboration and coverage. The use of intelligent impact analysis helps define and manage risk from impact of change.

Maximum Re-Use to Ensure ROI

We strongly believe in the value and savings from Automation and asset reuse. Pinnacle’s natural language scripts can be re-used not only across systems and technologies, but across our AI automation products to support automation across the software development and production systems landscape.

Scaling Data Sets and Intelligent Obfuscation

Use of full scale representative production data is critical in ensuring the success and scalable performance of systems. Pinnacle provides AI automation solutions that scale production data, and uses smart obfuscation that maintains data integrity throughout its life. This enables off shore teams to use production data sets without breaking any local data and privacy laws.

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End Client Business Process and
Operational Automation Services
Re-use client project automation assets in Aurora to provide business process and operational automation services to your end customers. Automate any system technology, integration or device with low maintenance and no code.

No technical or development skills required means business users and product owners can use Aurora to create and maintain their automated systems and business processes.
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Scale Data and
Smart Obfuscation
Pinnacle’s Enigma product resurfaces the AI automation platform to scales representative production data sets to ensuring the success validation of system performance and scalability. Enigma uses next generation smart obfuscation that maintains data integrity throughout its life.
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Product Patching and
Regression Services
Pinnacle and its Software Vendor Customers can reuse the AI automation platforms and assets to provide ON DEMAND product patching and regression test services both to their internal teams and to the end customers.

This combination of innovation as a service ensures quality outcomes at speed.
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Internal Development and
Support Teams
Internal Software Vendor Development and Support teams use Enginuity AI automation platforms to test new changes applied to their Base Product Builds along with all their client variation changes and builds. Within hours, hundreds of thousands of tests and regression packs are executed by Virtual Tester BOTs to ensure the quality and reliability of the Product build prior to deployment to the client.

Enginuity can also be fully integrated within CI/CD DevOps pipeline and have a low maintenance ZERO code natural language script with automated impact analysis function to significantly reduce automation maintenance efforts.
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End Client UX and
User Acceptance
Authorise resurfaces Pinnacle’s AI automation platform with a product that project teams use to work with end client business teams to define key user roles and acceptance criteria for signing off and approving the implementation, migration or upgrade of the Software Vendors product. Automated business processes, integration, tests and reporting are all mapped against the individual users acceptance criteria. Virtual worker BOTS execute the work load, raise defects and re-run activities until they pass, saving business users hundreds of man hours each. Once an activity passes successfully, the virtual work BOTS re-run the processes and capture run time video evidence which is saved against the specific user acceptance criteria. User then login to their dashboards, to observe and sign off their approval of the runtime video evidence logs.

Authorises accelerates the UX and User Acceptance process saving months of project duration and thousands of man hours of business user effort.
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Client Implementation,
Migration and Upgrade Projects
Pinnacle’s Enginuity AI Automation platforms is used to automate the testing of the Software vendors product, client changes and the validation of its integration into other systems as part of end to end business processes. Enginuity supports any technology, tests any level of the architectural stack and uses low maintenance natural language NO CODE work instruction scripts.

The Enginuity scalable platform and virtual tester BOTs can execute millions of tests within hours, to ensure both product, integration and end to end processes are functioning correctly.

Value and Benefits to Software Companies

Value to Our Software Company Clients

We Enable You to WIN more Business

Using Pinnacle as part of your implementation, migration and upgrade team and strategy, enables you to shorten your project durations and reduce your team effort and costs to the customer.  Making you MORE COMPETITVE than your competition.

Improved User Acceptance

We provide a clearer, quicker and improved user acceptance process, which means less disruption to your end client, greater levels of confidence in what’s been delivered and a fast sign off of the project.

We do MORE for you

We save you money and effort on your internal development and customer support, and improve the quality of what you deliver to your customers. We achieve more coverage and mitigate the risks of change within your customers integrated systems landscape. And, we do it in a fraction of the cost of your current delivery models, via the use of our leading AI automation and virtual workers.

Value to YOUR End Customers

Customer Focused

Our service improve the collaboration and reduce the effort that Software Vendors need to invest in projects and acceptance.  This means they can reduce the impact and costs upon their business and business user teams.

Digital Business Assurance

Our internal experience, skilled teams support and enable Software companies with end customer projects.  We leverage our frameworks, accelerators and advanced AI automation to ensure coverage and mitigate the risks and impact of change.  Our collaborative led delivery tools, improve visibility, reporting and end client confidence in the quality and outcome that they are getting from the engagement.

Re-use Provides Ongoing Value and Savings

Going the extra mile for your customers, the reuse of automation assets created for the customers specific configuration of systems, can be re-used to provide a range of ongoing services that will support the end clients business and provide ongoing savings and ROI.

Benefits to Software Teams & Client Delivery

Our Project and Service Experience

Our international experience and leading innovation in automation and project service delivery have provided Pinnacle with extensive industry recognition.  Pinnacle provides these capabilities to Software Service Companies to enable and support their teams with their internal development and ongoing client support.  We work the way you want, providing fully integrated teams and platforms, fully white labelled or standalone independent offerings.

Our Unique Automation Services for Software Companies

Pinnacle’s capability to manage and mitigate risk and to support core product change, impact on individual client variants and client led changes is a skill that set Pinnacle apart from our international competitors.  Within hours we are able to validate the impact of change and execute millions of tests against all builds, environments and device permutations.  We provide the quality outcomes at speed that your teams need to ensure their end client success.

Voice of the Customer

“We have always tried to be self-sufficient and keep all our capabilities in house. However, we started working with the team at Pinnacle on customer implementation projects initially. The projects ran smoother, and we delivered more reliably, achieving greater customer success.

We have now adopted new agile and DevOps development processes and integrated Pinnacle’s teams and solutions into our inhouse capability. With using Pinnacle in both our product development and within client project delivery we are implementing 5x more new customers, have no client upgrade backlogs and our overall product quality and end customer satisfaction has never been higher”.
- Software Services Company -
Specialist Banking Software Company
“Our company provides integrated software solutions within a number of clients across the airline and energy and utilities industries. We have in-depth customer business coverage within bespoke customer specific configured platforms.

Pinnacle started working with us around proving automated regression testing services. They now support our teams on automating all our clients projects and support changes not just in our products but across the integrated client landscape. More recently we have been reusing the automation to provide scaled data and obfuscation for offshore development team along with client business process automation services. We are blow away by their innovation and ability to think outside the box. We are glad to have them working along side us, and they are now part of our big family”.
Multi Industry Software Services Company
“Our company and implementation teams have been working with Pinnacle for the last 5 years. Pinnacle has provided capability to support our major client implementation, migration, integration and upgrade projects. Their automation solutions and delivery frameworks work really well with our platforms and client configurations.

Pinnacle has been a valued partner in helping us ensure our customers are on the latest versions of product, and they manage the impacts to clients systems”.
- Software Company -
Leading International ERP Software Company
“My role is leading product development and we have always used the mainstream processes and tools. We have been struggling to meet growing demands from our new and existing customers. We used to have dedicated teams coding automation for the testing and support of our products. We were really struggling to keep up with growth of the code libraries and the levels of change.

The partnership and the solutions really work, and we have always the help we needed to overcome our internal challenges. No looking back for us, great job Pinnacle! In recent years we have adopted several of Pinnacles Platform as a Service automation solutions. We now have an army of virtual testers on hand to run everything any time day or night, and our teams are easily able to cover the low maintenance scripts”.
- Software Services Company -
Insurance Software Company
“We are medium sized international specialist products company”. We offer our products via integrated client server, web and mobile application. Our large enterprise customers demand we ready and able to support them rapidly with all their changing operations needs.

Pinnacle have enabled their platform for our products and all our customer instances. The platform consists of Pinnacle’s mainstay AI automation platforms, dedicated virtual worker groups, along with their management and reporting tools. We all access our own instances of the Pinnacle platform and pay a shared monthly subscription charge. This provides a MASSIVE saving and value to our company and ALL OUR CUSTOMERS!! We love this concept, the flexibility and collaboration across our clients within the industry user group!!”
- Software Services Company -
Asset Management Software Company