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digital healthcare services

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With a significant amount of healthcare budgets and time being spent on mundane but necessary administration tasks. PinnacleQM enables and supports healthcare departments to apply intelligent automation solutions to release healthcare professionals from the burden of low value administration task and increase the time available to provide critical patient care activities.
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With increased adoption of agile and DevOps to aid rapid deployment of IT changes that transition legacy healthcare systems into new era of digital healthcare. PinnacleQM are supporting and enabling healthcare teams meet their digital business assurance challenges.
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PinnacleQM has international healthcare experience of providing Consulting, IT Project Delivery and Business User Services across a wide range of areas within the healthcare sector. Our successfully delivered engagements clearly focus on ensuring a quality outcome, mitigation of risk, and the use of automation to scale team capacity to reduce the cost of both effort and time to state healthcare departments.

who are the consumers of PinnacleQM services?

chief technology officer

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chief technology officer

With the ever increasing pressure to see successful implementation and adoption of digital health systems, without negative local or national press has never been greater. CTO’s and their budgets are under the spot light as demand for “Digital Health” services increases to be critical to the success of delivering modern patient healthcare.

Continuous change and rapid implementation and integration of complex healthcare platforms, old and new continually increase the risk of impacting key state health functions, increase production failures defect leakage. Whilst hospital based healthcare professionals are often required to spend time continuously supporting IT change projects rather than focusing upon the critical tasks of directly patient care.

CTO’s juggle a challenging ever shifting landscape, where improved digital business assurance is of paramount importance to manage risk, quality, cost and speed of delivering IT Change. PinnacleQM consultancy and services enable CTO’s and their IT teams to directly address these challenges and deliver effective and scalable quality healthcare transformation at speed without increasing risk. PinnacleQM do this by leveraging our international industry experience, providing our leading expertise, innovation and solutions that allow healthcare teams to achieve their desired digital health outcomes.

IT project teams

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IT project teams

IT project teams within digital health programs are at the forefront of needing to implement and deliver successful digital health programs.

PinnacleQM work with IT project teams to support and enable successful delivery of their digital health programs. PinnacleQM inSight consultancy provides strategy and direction in Agile and DevOps. Whilst PinnacleQM services support Healthcare IT project teams to mitigate change risks with leading digital assurance services, and industry leading AI automation solutions that scale IT project team throughput and capacity to meet the increased demand and in IT changes.

clinical healthcare teams

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clinical healthcare teams

With the desire of on the ground healthcare professionals to use innovation in digital healthcare solutions to help reduce wasted time on administration over head and improve their day jobs and the one on one patient care that is so critical to the general public. However, the reality of many digital health programs is often the opposite, draining a large volumes of time of clinical teams to provide support, input and testing over many iterations before the implementation of IT changes are made.

PinnacleQM is often frustrated by many IT functions that see and deliver project with the view that obtaining the time of clinical teams is a way of getting free experienced end users that reduce the costs to their IT budges. PinnacleQM truly understands and has seen first hand that this time provided is precious and often patient and ward healthcare is often impacted… Every hour that clinical teams are engaged in IT change project means another hour that the teams are away from the ward delivering valuable patient care.

PinnacleQM works with and helps clinical teams to drive the time and effort burden of supporting IT projects down to as little as possible. PinnacleQM ensures that we use our experience, frameworks, IP, accelerators and AI automation platforms to drive the maximum value out of every hour with the clinical healthcare teams and that the IT change process as never wastes the time of these critical resources and minimised their time out from their important patient duties. In addition, our consultants work with healthcare teams to apply leading automation solutions to reduce time consuming repetitive administration tasks. This increases focus, time and effort on greater value direct patient care tasks and activities.

PinnacleQM enabling

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significant international experience

PinnacleQM consultants and associates are senior thought leaders within the industry. We bring significant experience of business consulting and transformation that enables companies to improve their agile work practices and capabilities. Our consultants are specialist in their fields of expertise and bring a wealth of knowledge and value of successfully enabling intelligent automation within business teams.
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applied innovation not technical complexity

PinnacleQM’s consulting and advisory services enable companies to apply innovation to not only improve agility and efficiency, but to also support and drive collaboration between non technical business teams with agile IT teams. With significant experience of applying innovation embedding AI intelligent automation into business teams, reduce manual repetitive activities, increase department throughput, and to reduce the utilisation and effectiveness of business teams in their roles along with supporting agile IT change projects.
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improve team skills & capabilities

PinnacleQM consulting and advisory works with clients define improvement and transformation roadmaps that improve team skills and capabilities. We focus on improving agile business team collaboration and effectiveness. We can help transform how non technical business teams improve their effectiveness when working within Agile and DevOps IT projects.
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improved business effectiveness

Working with companies business teams, we define capability gaps, provide support, coaching, training and enable teams with access to skills covering a wide range of Agile roles. Our experienced consulting teams help companies to overcome the challenges applying automation into business teams, working processes to improve the business efficiency, savings, scalability and throughput.

industry accelerators

core consultancy skills - healthcare
  • strategy & advisory engagement, workshop and delivery frameworks & templates
  • review & assessment engagement, workshop and delivery frameworks & templates
  • assurance & certification industry standards & compliances frameworks
  • transformation engagement, workshop and delivery frameworks & templates
  • transformation journey roadmaps (AS IS, TO BE) frameworks, standardised metrics tracking and reporting templates
inSight consulting accelerators
industry accelerators 02 - healthcare
  • IT agility framework for improving IT project delivery maturity and efficiency
  • transformation and adoption frameworks for applied intelligent automation to IT lifecycle
  • business agility framework for team adoption of agile business practice’s, skills and structures
  • team skills development capability, structures and support for both IT and business teams
IT & business agility frameworks
industry accelerators 03 - healthcare
  • automation strategy and product selection frameworks
  • machine learning and automated application UI and end to end healthcare processes using Enginuity AI automation platform for a number of vendor applications
  • automated key healthcare processes available out of the box
  • automation of IT delivery processes available out of the box
  • online dashboards, metrics tracking and reports all available out of the box
automation accelerators
industry accelerators 04 - healthcare
  • HealthTest automation strategy and implementation framework for the adoption of HL7 message automation solutions
  • HL7 automation client pilot accelerator framework, ROI and business cases templates
  • industry leading AI automation platform enabled via HealthTest for HL7 message testing, API and interface testing
  • industry leading AI automation platform enabled via HealthTest for automation of volume healthcare test data creation, and obfuscation of production data
healthcare data standards
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  • service catalogues to enable reduced lead-times and agile delivery engagement
  • IT and business engagement and delivery templates, metrics tracking and reports
  • all leading vendor, open source and PinnacleQM AI automation platforms and integrations all available on AWS, Azure
  • out the box platform as a service capabilities
delivery and transformation kitbag

industry innovation

Applying Advanced AI Automation provides a unique capability to enable collaboration between agile IT and healthcare teams. To overcome healthcare challenges within digital healthcare transformation, and provide improved team scale, capacity and throughput via the use of intelligent automation to significant de-risk change.
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  • supports FULL IT life-cycle
  • manages reuse of assets across all products within the life-cycle
  • ground-up developed agile tool
  • integrates via API to external systems
  • supports agile & waterfall projects
  • platform schedules automation runs
  • reports and dashboard output
  • conversion from HP ALM and others
  • API Integration with ‘third party’ products and tools
centralised repository for managing and reusing all AI Automation and reporting throughout the life cycle
central command console
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  • natural language test scripts, with NO technical test tool scripts to create or maintain
  • team collaboration for Agile & DevOps
  • supports ANY application technology
  • SIT test automation across applications
  • scaled virtual tester execution, ALL tests executed in hours
  • integration to physical device labs
  • comprehensive reporting dashboards and defect management
automation testing healthcare application UI, interface and end to end business process
AI automation for IT project development & testing
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  • unpack & sort production HL7 messages by type
  • smart obfuscation of sensitive and patient personal data from testing retains future obfuscated data integrity
  • automatic creation of:
  • - test scripts
    - test expected results
  • comparison testing
  • parallel multi point verification (legacy, test & pre prod environments)
automated testing of healthcare API, integration, middleware & data
AI automation of
healthcare data obfuscation
and HL7 messaging
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  • reduces business user effort on UAT from months of work down to days
  • collaborative and clear acceptance driven delivery model
  • automated execution of test cycles
  • online review of real time evidence capture linked to acceptance criteria
  • online report generation and sign off
enables business users in agile delivery to improve collaboration & reduce their effort in agile sprints & acceptance
AI automation for agile business
user acceptance
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  • automated high volume and repetitive healthcare transactions and end to end processes
  • supports full stack automation of healthcare application, interfaces, integration and messaging
  • advanced capability in document and object recognition
  • attended and unattended automated processing
  • non technical business user creation and maintenance of automated processes
reuse AI automation work instructions from testing for robotic process automation in production
AI automation applied for business process automation

PinnacleQM’s HealthTest

automating the test process not just the testing

automated test script creation


HL7 messages sorted by type
HL7 messages data obfuscated
automated test scripts created
ALL in mins

tests run per day
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“security and risk management leaders should use data masking to desensitize or protect sensitive data to address threats and compliance requirements during digital transformation projects. Privacy regulations, such as the General Data Protection regulation, in particular, continue to drive strong interest in this technology market”.

applied automation
for digital health projects

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applying intelligent AI automation for digital healthcare testing

automation testing of full stack application technologies

  • application UI (all technologies)
  • Interfaces, integration & end to end processes
  • comms & message layer
  • API, services & replicated service calls
  • databases, data sources & data objects

    Authorised automation for optimising healthcare professionals utilisation

    PinnacleQM’s “Authorised” AI automation platform is enabling healthcare professionals a way of improving collaboration effectiveness and reducing their time and effort in supporting user acceptance activities within IT change projects.

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    improve collaboration in
    supporting IT change

    collaboration & clear communication with non technical hospital teams, and save time via the use of the Authorised non technical, automated acceptance framework. Real-time video evidence capture, online dashboards, reports and sign off capabilities. Reducing time and effort required to support IT projects, and allows increased ward duty time.
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    improve healthcare professional
    utilisation in IT projects

    acceptance driven testing using the Authorised framework and tools, automates the user acceptance process providing real time video evidence of signoff & approval. This approach significantly reduces the need to pull hospital teams from their day jobs for each agile project sprint. Allowing effort and time to be focused up high value user input and critical daily patient treatment activities.
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    rapid certification and
    compliance assessment

    create bespoke client centric certification criteria, or upload industry compliance or regulatory requirements. The Authorised Framework Tools automates the certification and execution process, whilst providing the results within the online evidence dashboard.

    intelligent automation for healthcare business processes

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    repetitive IT tasks

    automated everyday IT administrative tasks, build and deployment activities, security and reporting.
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    repetitive business tasks

    automated healthcare administrative tasks, reporting, order processing and invoicing.
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    data capture and reporting

    capture system or file data, conducted automated data entry and automatically collate data from multiple sources for report generation or record creation.
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    automated cross system processing

    automation of healthcare processes across system landscape, integration and technologies.

    enabling healthcare teams to create and maintain their own automated processes, with the use of simple natural language work instructions and no technical code to create or maintain.

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    end to end 24/7 processing

    delivering end to end process automation services that deliver upon a 24/7 basis against service level and throughput agreements.

    across business departments, and out to external services and partners – we support that too…

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    scale capacity & throughput of healthcare teams

    enabling health teams, departments and technologies to scale the throughput & capacity.

    Free healthcare professions from administration overheads to focus patient centric value add activities. Same team sizes with increased throughput, and patient hours of productivity.

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    managed automated healthcare processes as a services

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    Customers reviewing and defining their business strategy often focus upon driving efficiency and productivity gains as a means to lower cost, often choose to remove the need to process and own the administration of NON CORE Business Functions. Freeing up their budgets and teams to focus on critical patient focused activities and supporting the new project focused digital health initiatives.
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    Business Process “Slithers” for a given Healthcare organisations are defined, ringfenced and then delivered as an Automated Services. The move to PinnacleQM managed automated business process services facilitates this business outcome and ensures that the business processes that are provided as a service are managed in line with business change, and operate against service schedules & SLA’s.

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    remove repetitive high volume low value administration tasks

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    significantly reduce processing time over manual activities

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    increased throughput and removal of process backlogs

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    automated process is cheaper to run than the manual workforce equivalent

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    no downtime, personnel costs, working hour constraints, equipment or office overheads

    reputation matters

    case studies

    strategy & innovation within complex healthcare integration

    client challenge:

    • Complex state wide interoperability program requires to replace their legacy integration platform for their entire portfolio of state wide healthcare systems
    • Australian service providers struggle with technical complexity, and limited system experience to define a clear strategy to test and mitigate the programs risks
    • Australian service providers estimate a dedicated test team of 40-46 for a project duration of 24 to 36mths


    • Pinnacle us international healthcare and HL7 experience to define a unique client solution and delivery model using AI automation to accelerate all the programs testing and test process
    • Automation of system UI transactions, SIT and business processes using Enginuity. HealthTest automated the HL7 test data process, validation of production and test HL7 messages, and the automatic creation and execution of HL7 message, API and service testing

    client benefits:

    • Pinnacle successfully completed all the programs testing with a dedicated team of 7 within duration of 12mths
    • The healthcare client saved $10M+ from significantly reducing the overall program effort levels and durations
    experience, thought leadership and innovation successfully deliver a complex digital healthcare interoperability program in record time